OCS offers support in Blackboard, Sakai, Courseware, and ePortfolio

Latest Announcements

How to Contact OCS
All faculty, students, and staff with questions about OCS services should direct their questions through 4Help.  They can be accessed at 231-HELP (231-4357) or http://www.4help.vt.edu; Online Course Systems continues to work with 4Help and answers.vt.edu to ensure consistent, quality support for the educational technologies we support. If you receive an invalid certificate error when you go to the 4Help web form, most likely you need to install the VT Root Certificates. You can get more information about what that is and how to install it.

Support Levels
Level Description

Level One: Primary Production
Blackboard
Scholar
ePortfolio: OSPI 2.0 VTeP

Full Support includes HelpDesk, FDI training workshops, unit training sessions, tutorials, help pages, support documentation

Level Two: Primary Development
Scholar "Preview" Tools
Course Evaluation
DyKnow Vision

Pilot Use -- use at your own risk; OCS provides links to help pages and outside resources

Level Three: Secondary
ElementK
iTunes U

OCS provides administrative support with vendor assistance for application problems; FDI Demos

Level Four: Additional Resources
Winpointer3
Classroom Presenter

OCS points to vendor, if available

Level Five: Retired Products
Old Legacy products: WhizQuiz, WhizQuest, NetForum, HyperMail, etc.
Silicon Chalk, Breeze
Courseware
ePortfolio: OSPI 1.5

Products in retirement