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4Help is Your First Stop for Support
4Help and answers.vt.edu increased their support by being the primary contact for all OCS-related support questions at Virginia Tech.  This includes all services covered by Online Course Systems -- Blackboard, Scholar, ePortfolio, CourseEval, DyKnow, Courseware, ElementK, or iTunesU. We are asking all faculty, students, and staff with questions about these services to direct their questions through 4Help.  They can be accessed at 231-HELP (231-4357) or http://www.4help.vt.edu; Online Course Systems continues to work with 4Help and answers.vt.edu to ensure consistent, quality support for the educational technologies we support. 

Blackboard FAQ Main Page

Select a category to view all relevant FAQ

Select a Category   Blackboard FAQ Main Page Content Areas Course Tools Course Options User Management Assessments VT Faculty Tools Content

• Error Uploading .pdfs
• How do I add a TA to my course?
• What happens if the quiz timer doesn't appear at the bottom of the screen in the status bar?
• How do I access Blackboard?
• How do I access my password for Blackboard?
• After I create my PID, when can I access my Blackboard account?
• How do I copy and paste into the WYSIWYG editor in Firefox?
• How do I make my course available to guest users?
• Which Browsers are compatible with Blackboard 8?
• I am having problems using Internet Explorer 7 on Blackboard
• What do I do if I don't see some or all of the courses I am teaching?
• Who do students contact with questions about Blackboard?
• Why does my course seem to be unavailable to some of my students?
• What URL do I put on my syllabus for my students to access my course?
• What do I do if I receive an error message saying that my username and password are incorrect?

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