OCS offers support in Blackboard, Sakai, Courseware, and ePortfolio

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How to Contact OCS
All faculty, students, and staff with questions about OCS services should direct their questions through 4Help. They can be accessed at 231-HELP (231-4357) or http://www.4help.vt.edu; Online Course Systems continues to work with 4Help and answers.vt.edu to ensure consistent, quality support for the educational technologies we support. If you receive an invalid certificate error when you go to the 4Help web form, most likely you need to install the VT Root Certificates. You can get more information about what that is and how to install it.

Welcome to OCS

If you need help or would like to run through a tutorial, vis

it our online support area. We have compiled an extensive listing of commonly asked questions and tutorials, and most likely you can find your answer there. To get to a specific support area, you can select an item from the Quicklinks menu in the navigation bar.

If you cannot find your answer in our online support or you have a special request that needs personal attention, please contact us.

Please visit our VT root certificate support links to learn how to install VT root certificates, if you are receiving security warnings when visiting applications on the Virginia Tech web domain.